Introduction to Communication and Communication Process

Introduction to Communication and Communication Process

This course is an introduction to the Communication and Communication Process. Learners will learn the basics of communication process, techniques of effective communication, barriers to effective communication, e – mail etiquettes, phone etiquettes, business report writing, active listening and receiving feedback.

Course Objectives

By the end of this course, learners will be able to:

  • Learn different types of Communication
  • The power of Effective Communication
  • Universal Guidelines for Effective Communication
  • Active Listening
  • Communication based on varying personality
  • Email etiquettes
  • Understanding of Business Report Writing

Prerequisites

  • None

Target audience

  • Anyone willing to groom communication skills.

Course content

Module 1

  • What is communication & communication process
  • The 5W & 2H of writing technique
  • Body language tips for first impression
  • Giving Feedback
  • The DISC Model of Communication
  • Class quiz on Disc model of Communication

Module 2

  • Barriers in Effective Communication
  • Tips to be a good Communicator
  • How to do Active Listening
  • Role Playing Exercise (Group Activity)

Module 3

  • Email Communication
  • Email Etiquettes
  • Do’s and Don’ts of email writing
  • The You-View concept of Writing
  • Class Quiz on Email Communication (Individual Exercise)

Module 4

  • Phone Etiquettes
  • Basics of Constructing a Business Report (Group Exercise)

Learning Activities

  • Lectures and PowerPoint Presentation
  • Individual and Group Exercises

Assessment

  • Quizzes
  • Assignments
  • Role Playing Exercise
  • Construction of Business Report